Account

Delete your HelloTap account

This page is how you request deletion of a HelloTap account. HelloTap is a product of AG47 Ventures LLC. You can do this on the web — you don't need to reinstall the mobile app.

How to request deletion

If you can sign in, use the form on this page after you sign in. If you can't sign in, email support@hellotap.app with the subject "Delete my HelloTap account." We'll confirm it's you and complete the request.

What we delete

When an account is deleted, we remove the account, the team (if you are the only member), cards, card stats, leads, bookings, alerts, contacts, notes, pipeline stages, uploaded card photos and images, files made with the AI Card Designer, and the photo vault. We also cancel any HelloTap subscription on that account. We delete your account data within 30 days of your request.

If you own a team with other members, this page won't delete the account. Remove the other members first, or email support@hellotap.app and we'll help.

What we keep, and for how long

• Payment and tax records, kept by Stripe and by us, typically for up to 7 years.
• Records of AI token purchases and use, which include the user ID that bought or used them. These are billing records and are kept the same way.
• Records we need to prevent fraud or handle payment disputes. For example, if a payment was disputed, we keep a record of the dispute and the email, sign-in IDs, and Stripe customer ID on the account.
• Content under a legal hold, such as content we've reported to NCMEC, for as long as the hold lasts and as long as the law requires, even after the account is deleted.
• Some backup copies of our database, which may be kept longer than 30 days. Deleted information in them is erased when those backups are deleted.

More detail is in our Privacy Policy. See also the Terms of Service or Support.

Prefer email? Email support@hellotap.app to request deletion.